Shatterproof seeks Digital Operations Specialist - 75k to $95k/year
Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org.
WHO SUCCEEDS AT SHATTERPROOF
Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission.
To thrive here, you should be energized by building, not just maintaining — and excited to bring structure, clarity, and innovation to evolving spaces.
We’re looking for team members who:
Build systems and processes from the ground up and improve them continuously as we scale.
Take ownership and act with a builder’s mindset, bringing forward solutions rather than waiting for direction.
Influence and collaborate across teams, shaping work through strong communication and relationship-building.
Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment.
Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis.
POSITION SUMMARY
Shatterproof seeks a Digital Operations Specialist to support the day-to-day management, measurement, and optimization of our website and digital fundraising ecosystem. Reporting to the Director of Direct Response within Marketing + Communications, this role combines hands-on website operations, digital fundraising technology, analytics, reporting, and systems support.
The Specialist will manage website updates and digital fundraising experiences; serve as a key resource for donation platforms, including DonorDrive; maintain GA4 measurement and reporting; analyze performance data and translate it into actionable insights; and help troubleshoot integrations and data flows across Salesforce Marketing Cloud, Salesforce, donation platforms, and Shatterproof.org.
This role will also support Shatterproof’s WordPress website launch and ongoing optimization, working closely with Marketing + Communications, Development, IT, and external vendors to ensure digital experiences are reliable, measurable, and effective.